ck777's Privacy Policy

1. Introduction and Scope

This privacy policy applies to all users of the ck777 platform. When you register, log in or use any service on ck777, you are considered to have agreed to the terms of this policy.

The aim of this policy is to clearly inform you about what information we collect, why we collect it and how it is used. ck777 believes that user trust is built through honest and open communication.

This privacy policy is an integral part of our Terms and Conditions, and reading both documents together will give you a complete understanding of your rights and responsibilities.

2. Types of Information Collected

ck777 collects different types of information for different purposes. The categories of information collected are listed below:

2.1 Identity Information

Information you provide when creating an account is collected. This includes:

• Full name
• Date of birth (for age verification — the minimum age to use the service is 21)
• Mobile number and email address
• National ID or passport number (where applicable)

2.2 Transaction Information

Financial information is processed during deposits and withdrawals. This includes:

• bKash, Nagad, Rocket or Upay account numbers (for verification purposes only)
• Bank account details (for bank transfers)
• Transaction amount and time
• Payment reference number

2.3 Usage Information

Some technical information is automatically collected while you use the platform:

• IP address and device information
• Browser type and version
• Session data and login time
• Detailed logs of gaming activity
• Information collected through cookies and similar tracking technologies

3. Purpose of Data Collection

ck777 uses your information only for specific and legitimate purposes. The main reasons for using your information are listed below:

3.1 Account Management

Your information is used to complete the registration process, verify your account and confirm your identity. This is an essential part of keeping your account secure.

3.2 Financial Transaction Processing

Financial information is used to process deposits and withdrawals correctly and to prevent fraud. The minimum deposit is ৳300 and withdrawal is ৳1,000 — verifying information is necessary to maintain these limits.

3.3 Ensuring Responsible Gaming

User gaming activity patterns are analysed to identify harmful gaming behaviour and provide necessary support. For more details, visit our Responsible Gaming page.

3.4 Customer Support

Your contact information and account history are used to resolve your complaints, questions or requests in a timely manner. ck777's 24/7 live chat and email support team is provided with information relevant to you so that issues can be resolved quickly.

3.5 Security and Fraud Prevention

Technical information is used to detect unauthorised access to accounts, operation of multiple accounts and other fraudulent activity.

3.6 Platform Improvement

Usage information is analysed to improve the user experience, develop new features and resolve technical issues.

4. Data Storage and Security

ck777 stores your personal information with the highest level of security. Our security measures include:

• All data transfers are secured using SSL (Secure Sockets Layer) encryption technology
• Sensitive information is stored in encrypted form in the database
• Regular security audits and vulnerability assessments are conducted
• Role-based data access controls are in place for internal staff
• Firewalls and technical security layers are active against unauthorised access

4.1 Data Retention Period

Necessary information is retained while the account is active. Even after an account is closed, records of financial transactions may be kept for a defined period for audit and legal purposes. Once no longer needed, data is securely deleted.

4.2 Third-Party Service Providers

Selected third parties may be engaged for payment processing and technical support. These parties receive only limited access to the information needed to provide the specified service and are required to comply with the same privacy standards as ck777.

5. Data Sharing Policy

ck777 never sells your personal information or shares it with others for commercial purposes. Sharing of information may occur only in the following circumstances:

• Trusted technology partners who assist in delivering services, such as payment gateway operators
• In response to lawful requests from competent authorities to meet legal obligations
• To assist in investigating fraud, money laundering or other illegal activity
• Where you have given your explicit consent

Outside the above circumstances, your information is not shared with any third party.

6. Cookies Policy

The ck777 platform uses cookies and similar technologies. Cookies are small data files stored on your device that help improve the platform experience.

6.1 Use of Cookies

• Keeping login sessions active and verifying user identity
• Remembering your preferences and language settings
• Analysing platform usage to improve services
• Strengthening security and fraud prevention measures

6.2 Cookie Controls

You can control or disable cookies by changing your browser settings. However, please note that disabling certain essential cookies may cause some platform features to stop working correctly.

7. User Rights

As a ck777 user, you have certain rights over your own information:

7.1 Right to Access Information

You can find out at any time what information ck777 holds about you. Contact our support team to request this information.

7.2 Right to Correct Information

If any of your stored information is incorrect or inaccurate, you have the right to request a correction.

7.3 Right to Close Your Account

You may request to close your account at any time. In this case, your personal information will be deleted, except for data that must be retained for legal and audit purposes.

7.4 Right to Opt Out of Marketing Communications

You can stop receiving promotional emails or notifications if you wish. This can be done by contacting the support team or through your account settings. However, essential account-related notifications will continue to be sent.

8. Protection of Minors

All services on ck777 are for persons aged 21 or above only. Registration or use of the platform by minors is strictly prohibited.

Age is verified at the time of registration and documents may be requested if needed. If an account holder is found to be under 21, that account is immediately closed and the relevant information may be passed to the appropriate authorities.

To learn more about our commitment to responsible gaming, visit the Responsible Gaming page.

9. Third-Party Links and Services

The ck777 platform may sometimes reference third-party services, such as the technology of payment providers or game developers. These third parties have their own privacy policies and ck777 is not responsible for their data collection practices.

When transacting through bKash, Nagad, Rocket, Upay or bank transfer, you also fall under the policies of the relevant payment service. You are advised to read the terms and conditions of those services.

10. Policy Changes and Updates

ck777 reserves the right to update this privacy policy from time to time. If significant changes are made, we will:

• Send a notification to your registered email
• Display the changes clearly on the platform
• Update the "Last Updated" date at the top of this page

If you continue to use the platform after an update, you will be considered to have accepted the new policy. We therefore recommend reviewing this page regularly.

Alongside this policy, you will find answers to frequently asked questions about your account and data security in the FAQ section.

11. Contact Us

If you have any questions, complaints or requests regarding this privacy policy, please get in touch with us. ck777's support team is available 24 hours a day, 7 days a week in both Bangla and English.

We typically reply to emails within 24 hours. For urgent matters, contacting us via live chat will get you a faster response.